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If you have a wireless mouse, try to connect the USB receiver to a different port. If your mouse is not working, follow these instructions: Wait for the computer to restart and open Windows. Right-click Start (), select Shut down or sign out, then select Restart. Next go to device manager again and Click the arrow next to mice and pointing device, right-click the mouse device name, then select Uninstall to remove the device from Windows.Ĭontinue removing device names in the mouse category until all device names have been uninstalled. Turn off the computer and then restart it. If the keyboard and mouse are not functioning on your PC. Have you tried checking with a different mouse on your PC?Īs you mentioned the USB mouse has stopped functioning on your PC.įirst, try connecting the mouse to a different USB port on your PC and check if it works. I understand the USB mouse has stopped functioning on your PC.ĭid you make any software or hardware changes on your PC? Hey there! for stopping by the HP Support Forums! Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! If the solution provided worked for you, please mark accepted solution for this post. After uninstalling the update reboot the PC.

Select windows update (KB4074588) and click uninstall.Go to Control Panel\All Control Panel Items\Programs and Features.In the Command Prompt window, type the command listed below for your version of Windows and press ENTER.ĭism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17ĭism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17 Right-click (or tap and hold) Command Prompt in the search results and select Run as administrator.ģ. In the search box on the taskbar, type cmd.Ģ. If a working wireless or PS2 keyboard is available, or if you can use the on-screen keyboard via a working touchscreen, follow these steps to restore your USB functionality:ġ. Restoring your system when a working keyboard is available Please try the steps recommended below to solve your issue. I have checked the service advisory and found an article related to the issue you have mentioned. I appriciate your efforts for writing back to us.Īs you mentioned the issue still persists after trying out the steps. thanks for your quick response and time.

Notebook Hardware and Upgrade Questions.